Privacy & Cookie Policy

Information We Collect

We collect information to provide our services and improve your experience.

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  Contact details (name, email, address, phone number)
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  Order information (purchases, payment data)
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  Site usage data (cookies, IP address, browsing behaviour)

How We Use Your Information

We use your information to provide and improve our services. Specifically:

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  Processing and shipping your orders
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  Customer support and communication
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  Improving our site and marketing
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  Legal and security purposes

Legal Basis for Processing

Under UK GDPR, we process your data based on the following legal grounds:

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  Contract: To process, fulfil, and deliver your orders, and provide customer support.
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  Legal obligation: To comply with tax, accounting, and other legal requirements.
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  Legitimate interests: To improve our website, services, security, and customer experience.
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  Consent: For marketing emails and non-essential cookies — you can withdraw consent at any time.

Who We Share Your Data With

We only share your data with trusted third parties when necessary to run our store and fulfil your orders.

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  Payment providers (e.g. Stripe) to process your payments securely.
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  Delivery providers (e.g. Royal Mail) to ship your orders.
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  Analytics tools (e.g. Google Analytics) to understand how our site is used — only with your consent.

We never sell your personal data to third parties. Some of our service providers may process personal data outside the UK. Where this happens, we ensure appropriate safeguards are in place to protect your data.

How Long We Keep Your Data

We only keep your data for as long as necessary:

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  Order data is kept for the duration needed to fulfil your order and provide support.
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  Financial records are retained for 6 years as required by UK tax law (HMRC).
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  Marketing data is kept until you unsubscribe or withdraw consent. We only send marketing emails where you have opted in, and you can unsubscribe at any time.
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  After these periods, your data is securely deleted or anonymised.

Cookie & Analytics Policy

Cookies help us provide a better browsing experience by remembering your preferences and visits.

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  Essential Cookies: Required for shopping cart, checkout, and site functionality. These cannot be disabled.
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  Analytics & Marketing Cookies: Track site usage and help us improve our services. Non-essential cookies are only used with your consent.

You can manage your cookie preferences at any time via the cookie settings on our site.

Your Data Rights

Under UK GDPR, you have the following rights regarding your personal data:

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  Right to access: Request a copy of the personal data we hold about you.
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  Right to correction: Ask us to correct any inaccurate or incomplete data.
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  Right to deletion: Request that we delete your personal data where there is no legal reason to keep it.
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  Right to restrict processing: Ask us to limit how we use your data in certain circumstances.
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  Right to object: Object to the processing of your data for specific purposes, including marketing.
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  Right to withdraw consent: Where we rely on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us using the details below. We do not use automated decision-making or profiling that has a legal or similarly significant effect on you.